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Junior IT Associate

Gaborone, Botswana

​ ​ ​ALPHA DIRECT INSURANCE

​ ​ ​WE ARE HIRING

​ ​ ​IT Junior Associate

​ ​ ​Build Solutions. Support Innovation. Grow Your Career.

​ ​ ​At Alpha Direct Insurance, technology is at the heart of everything we do. We are looking for an enthusiastic and service-oriented IT Junior Associate

​ ​ ​ to join our Information ​Technology team.

​ ​ ​This is an exciting opportunity for an early-career IT professional who is eager to develop practical experience across technical support, systems administration,

​ ​ ​ network infrastructure, and IT operations. If you enjoy solving problems, learning new technologies, and helping people work more effectively through technology,

​ ​ ​ we'd love to hear from you.

​ ​ ​Key Responsibilities

​ ​ ​Technical Support

          • Provide first-line technical support for desktops, laptops, printers, operating systems, and common business applications.
          • Diagnose and resolve user issues promptly while maintaining excellent customer service.
          • Configure and prepare computers and devices for new and existing users.
          • Install, update, and maintain software to ensure systems remain secure and operational.
          • Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and user account management.
          • Assist with Active Directory administration, including account creation, password resets, and user access management.
          • Troubleshoot basic network connectivity issues, including wired and wireless connections.

​ ​ ​IT Asset Management

          • Maintain an accurate inventory of IT equipment, accessories, and software licenses.
          • Record the allocation, movement, and retirement of IT assets.
          • Assist in obtaining quotations from suppliers for IT equipment and services.
          • Ensure IT asset records remain accurate and up to date.

​ ​ ​Systems & Infrastructure Support

          • Assist with routine monitoring and maintenance of the organization's IT infrastructure.
          • Support software deployments, system upgrades, and IT improvement projects.
          • Maintain accurate records of incidents, resolutions, and support activities.
          • Assist in preparing the monthly IT operational report.

​ ​ ​What We are Looking For

​ ​ ​We are looking for someone who is naturally curious, enjoys solving problems, and takes pride in delivering reliable IT support.

​ ​ ​The ideal candidate will demonstrate:

          • Strong troubleshooting and analytical skills.
          • Good understanding of computer hardware, software, and basic networking concepts.
          • Working knowledge of Microsoft 365 and Windows operating systems.
          • Familiarity with Active Directory and basic user administration.
          • Awareness of cybersecurity best practices and data protection principles.
          • Excellent communication skills with the ability to explain technical concepts to non-technical users.
          • Strong organisational skills with the ability to manage multiple tasks effectively.
          • A proactive attitude, willingness to learn, and commitment to continuous improvement.

​ ​ ​Qualifications

          • Diploma or Bachelor's Degree in Information Technology, Computer Science, Network Engineering, or a related field.
          • Professional certifications such as CCNA, Networking Essentials, or equivalent will be an added advantage.
          • Introductory cybersecurity certifications or security awareness training will also be advantageous.
          • Recent graduates are encouraged to apply.

​ ​ ​Why Join Alpha Direct?

​ ​ ​At Alpha Direct, you'll be part of a technology-driven organisation where innovation, collaboration, and continuous learning are part of our everyday culture.

​ ​ ​We offer:

          • Hands-on experience across IT support, infrastructure, and systems administration.
          • Exposure to real business technology projects and digital transformation initiatives.
          • Mentorship from experienced IT professionals.
          • Opportunities to build practical technical skills while advancing your career.
          • A collaborative environment where initiative, curiosity, and innovation are encouraged.

​ ​ ​Position Details

​ ​ ​Location: Main Mall, Gaborone

​ ​ ​Reporting To: Head of Information Technology (with a dotted reporting line to the Principal Officer)

​ ​ ​How to Apply

​ ​ ​Interested candidates should submit a detailed CV together with certified copies of their qualifications by 25 July 2026.

​ ​ ​If you're passionate about technology, enjoy solving problems, and are ready to begin your career in a fast-paced and innovative organisation, we'd love to hear from you.

​ ​ ​Closing Date: 25 July 2026

​ ​ ​Only shortlisted candidates will be contacted. If you have not been contacted within 2 weeks of the closing date, please consider your application unsuccessful.

 

 

 

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