Alpha Direct Insurance is on the hunt for a Health Membership & Risk Analyst.

A unicorn who lives for clean data, has a soft spot for structure, and does not break a sweat when juggling client onboarding, policy admin, and risk checks before their morning coffee.

We are not looking for someone who is “just okay” with details. No. We want someone who will spot a misplaced decimal faster than you can say “preliminary risk assessment.”

Key Responsibilities 

Sales Support & Membership Onboarding

• • Engage with prospective clients to explain health insurance products and benefits.
  • Guide individual and corporate clients through the application and onboarding process.
  • Coordinate with internal teams and brokers to ensure smooth group onboarding and registration in the system (Graphite).
  • Assist in meeting quarterly sales conversion KPIs (target: 15%).

Data Capturing & Policy Administration

• • Accurately input and verify client and group data in the Graphite system.
  • Maintain data quality standards for client information, documentation, and uploads.
  • Perform monthly reconciliation of employer billing records and resolve data discrepancies.
  • Generate and submit reports on onboarding metrics and operational accuracy.

Underwriting Support & Risk Assessment

• • Conduct initial risk screening based on client declarations and documentation.
  • Calculate premium quotes using underwriting guidelines and system tools.
  • Recommend underwriting decisions for approval by the General Manager.
  • Prepare client files for final review, ensuring completeness and regulatory compliance.

Client Support & Documentation Management

• • Respond to client queries regarding policies, onboarding, and documentation.
  • Support policy amendments, member additions/removals, and data updates.
  • Ensure timely communication of issued policies and onboarding completion.

Skills & Attributes

• • Strong attention to detail and data accuracy.
  • Customer service orientation with effective communication skills.
  • Analytical mindset with an understanding of risk indicators.
  • Ability to work cross-functionally and meet tight deadlines.
  • Knowledge of Botswana insurance regulations and data protection laws.

Qualifications & Experience

• • Diploma or Degree in Business Administration, Risk Management, or a related field.
  • Experience with CRM and policy administration systems.
  • Understanding of insurance principles and preliminary underwriting processes.

Why Join Us

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• • Competitive pay and performance bonuses.
  • Medical & Wellness benefits.
  • Work with Botswana’s boldest and most agile financial team.
  • Career acceleration in a company rewriting the rules of financial services.
  • Open, inclusive culture. We move fast and celebrate wins together.

• • Long-term Employee share option scheme

This full-time role is based in beautiful Gaborone and reports to our General Manager in Health (they are great, by the way). It’s a hybrid gig—part people-person, part data-sheriff, part operational ninja.

Because grown-ups apply on time, Closing date 30th April 2025.