WE ARE HIRING: CALL CENTRE AGENT
Customer Service, Upgraded.
Customer service is evolving.
Today’s best agents don’t just answer phones, they use technology, data, and smart tools to solve problems faster and deliver better experiences.
At Alpha Direct Insurance, we’re building that kind of service team.
Technology handles the routine.
People handle what matters.
And we’re looking for people who are excited to be part of that future.
ROLE SUMMARY
As a Call Centre Agent, you will help customers understand our products, resolve queries efficiently, and ensure every interaction with Alpha Direct is professional and helpful.
You will work with modern customer platforms, digital systems, and AI-assisted tools that help you deliver faster responses and better service.
You will report to the Call Centre Supervisor.
KEY RESPONSIBILITIES
Under the guidance of the Call Centre Supervisor, you will be responsible for the following, including but not limited to:
- Managing inbound and outbound customer calls while delivering professional, efficient, and friendly service
- Assisting customers with queries related to Alpha Direct’s insurance products, policies, and services
- Using digital systems, customer platforms, and AI-assisted tools to resolve customer queries quickly and accurately
- Escalating complex issues to the relevant departments and ensuring timely follow-up and resolution
- Maintaining accurate records of customer interactions within internal systems
- Identifying recurring customer concerns and helping improve how we respond to them
- Working collaboratively with colleagues to create a professional and supportive service environment
SKILLS & ATTRIBUTES
We are looking for someone who:
- Has a strong customer service mindset and enjoys helping people
- Communicates clearly and confidently
- Remains calm and solution-focused in fast-paced environments
- Is open to learning new technologies and digital tools
- Demonstrates attention to detail and problem-solving ability
- Maintains professionalism in every customer interaction
REQUIREMENTS
- Certificate or Diploma in Marketing, Customer Service, Business, or a related field
- Certificate of Proficiency in Short-Term Insurance will be an added advantage
- 1–2 years experience in a customer support or call Centre environment
- Fluency in English and Setswana
Customer service is changing.
If you enjoy helping people, solving problems, and working with tools that make you more effective, we would like to hear from you.
Alpha Direct Insurance
Built for people who think differently.
