Are you ready to tap into your customer service superpowers?
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Centre Agent.
This position entails delivering exemplary customer service, addressing client inquiries, and assisting our users in optimizing the use of our products. The ideal candidate will demonstrate outstanding communication skills, a proactive problem-solving approach, and a strong commitment to fostering customer relationships.
The applicant will be reporting to Call centre supervisor.
Key Responsibilities:
- Oversee the management of both incoming and outgoing calls, ensuring that customer inquiries pertaining to the services offered by Alpha Direct are addressed with the utmost professionalism and efficiency.
- Engage with internal stakeholders to facilitate prompt follow-up on escalated issues, thereby ensuring a swift resolution to customer concerns.
- Maintain meticulous and detailed records of all customer interactions, which will serve as a valuable resource for enhancing service delivery.
- Collaborate with colleagues to cultivate a professional and engaging work environment that promotes teamwork and mutual support.
Skills & Attributes:
- Demonstrated expertise in establishing and nurturing strong relationships with clients, ensuring a high level of satisfaction and loyalty.
- Exceptional verbal and written communication skills, enabling effective dialogue and information exchange across various platforms
- Bilingual proficiency in English and Setswana, facilitating comprehensive engagement with a diverse clientele.
- Strong analytical and problem-solving skills, characterized by a meticulous attention to detail that drives effective solutions.
- Proficiency in Microsoft Office Suite and Customer Relationship Management Software, enhancing operational efficiency and client management
- Professional demeanor and exemplary customer service etiquette, committed to delivering an outstanding experience for every client interaction
Required Qualifications & Experience:
- Educational Background
- Further education or certification in customer service is a plus.
- Certificate of Proficiency in Short-Term Insurance would be an added advantage.
- Professional Experience
- Minimum of 1-2 years in customer support or call centre environment.
- Education
- Certificate in Marketing, Customer Service or anything related.
- Availability
- Prepared to engage in shift work and longer hours as necessary.
Join the Alpha and help us shape the future of customer service in the insurance industry.
