ALPHA DIRECT INSURANCE
WE ARE HIRING
Client Onboarding Intern (Health Insurance)
Build Great First Impressions. Launch Your Career.
At Alpha Direct Insurance, we believe every exceptional client journey begins with an exceptional onboarding experience.
We are looking for a motivated and detail-oriented Client Onboarding Intern to join our Health Insurance team.
This 12-month internship offers an excellent opportunity for a recent graduate or final-year student to gain practical experience in health insurance administration,
client onboarding, compliance, and customer service. If you enjoy working with accuracy, thrive in an organized environment, and are passionate about
delivering outstanding client experiences, we'd love to hear from you.
Key Responsibilities
Application Processing & Verification
- Capture new individual, SME, and employer-group membership applications accurately into the membership administration system.
- Verify all onboarding documentation, including Omang/ID copies, employer confirmations, proof of income, and dependent information.
- Identify incomplete or inconsistent applications and follow up with the relevant sales teams or clients.
- Accurately capture waiting periods, benefit commencement dates, and dependent records in accordance with scheme rules.
Records, Compliance & Reporting
· Maintain complete and accurate onboarding records in accordance with Alpha Direct's data governance standards and the Botswana DPA.
· Monitor onboarding turnaround times and proactively report delays.
· Assist in preparing weekly onboarding reports.
· Support internal audits by ensuring onboarding files are complete and compliant with regulatory requirements, including NBFIRA standards.
What We're Looking For
We are looking for someone who takes pride in getting the details right and understands the importance of accuracy when handling client information.
The ideal candidate will demonstrate:
- Exceptional attention to detail and accuracy.
- Strong organisational and administrative skills.
- Professional written and verbal communication skills.
- A client-focused mindset with a commitment to delivering excellent service.
- High levels of integrity, confidentiality, and discretion.
- Willingness to learn, receive feedback, and grow professionally.
- Good computer literacy, including Microsoft Office applications.
Qualifications
- Diploma or Bachelor's Degree in Health Informatics, Health Information Management, Healthcare Service Management, or a related discipline.
- Final-year students and recent graduates are encouraged to apply.
- Previous experience in administration, data capture, customer service, or healthcare administration will be an added advantage but is not essential.
Why Join Alpha Direct?
At Alpha Direct, you'll gain more than workplace experience—you'll build a foundation for your career.
We offer:
- Practical exposure to health insurance operations and client onboarding.
- Structured learning and mentorship throughout the internship.
- Performance reviews and development milestones at 3, 6, and 12 months.
- Opportunities to work alongside experienced professionals in a fast-growing, technology-driven insurance business.
- A collaborative culture that values innovation, accountability, and continuous learning.
How to Apply
Interested candidates should submit their application, including a detailed CV and certified copies of their qualifications, by 8 August 2026.
If you're ready to begin your career in an environment where learning, innovation, and exceptional client service come together, we'd love to hear from you.
Closing Date: 8 August 2026
Only shortlisted candidates will be contacted. If you have not been contacted within 2 weeks of the closing date, please consider your application unsuccessful.