Human Resource: Operations Assistant

Gaborone, Botswana

Are you the ultimate people person with the organizational prowess of Sheryl Sandberg and the multitasking abilities of Ryan Reynolds? Alpha Direct Insurance is looking for an HR Operations Assistant to play a critical role in supporting our human resource department and operational functions. If you love balancing administrative tasks, recruitment, and employee relations, and thrive in a dynamic environment, we want to hear from you!      

This position involves a combination of administrative, recruitment, and employee relations tasks to ensure the efficient and effective operation of the HR department and broader business operations.

These duties are essential to guarantee the smooth and efficient operation of the HR department and the broader business operations.

The position is tenable in Gaborone and would involve limited travel out of station. The individual will report to the Human Resource Manager. 

Key responsibilities:

Recruitment Support:

  • Assist with job postings, resume screening, and initial candidate evaluations.
  • Coordinate interview schedules and communicate with candidates.
  • Facilitate background checks, reference checks, and onboarding processes.

Employee Onboarding:

  • Prepare new employee paperwork and facilitate the orientation process.
  • Assist in the creation of training schedules and materials for new hires.
  • Ensure all necessary documentation is collected and processed.

Employee Records and Data Management:

  • Maintain and update HR databases and personnel files.
  • Handle data entry related to employee changes, promotions, and terminations.
  • Generate Monthly, Quarterly and Annual HR reports and metrics for the Human Resource Manager.

Benefit Administration:

  • Assist employees with benefits inquiries and enrolment.
  • Manage the Monthly benefits scheme for employees.

Compliance and Policy Adherence:

  • Help maintain and distribute HR policies and procedures.
  • Support the HR department in ensuring compliance with labour and regulatory laws.
  • Assist in audits and record-keeping to ensure adherence to company policies.

Employee Relations:

  • Serve as a point of contact for employee inquiries and concerns.
  • Collaborate with HR Manager to address employee issues, disputes, and grievances.
  • Maintain confidentiality and professionalism in sensitive HR matters.

Administrative Duties:

  • Provide general administrative support, such as scheduling meetings and managing HR Managers calendar.
  • Assist in the coordination of HR events, training sessions, and workshops.
  • Manage office supplies and equipment for the HR department.

Other Duties:

  • Assist with special projects and tasks as assigned by HR manager.
  • Stay up to date with HR industry trends and best practices.
  • Participate in cross-functional teams to improve operational efficiency.

Competencies and Skills Required:

  • Good analytical or numerical Skills
  • Good interpersonal Skills
  • Ability to work under pressure.
  • God Communications skills (Written and Spoken)
  • Proficient in leveraging technology

Qualifications / Requirements:

  • Bachelor’s degree in Human resource management, Business, Public Administration or any relevant
  • 1-2 years’ experience in Administrative and/or Operational HR.